freescout

FreeScout is a Help Scout-compatible help desk platform. It provides shared mailboxes, customer management, and a knowledge base to streamline customer support for small teams.

• Shared mailboxes for team email collaboration with assignment, tags, and status tracking
• Customer profiles with unified inquiry history and contact information
• Knowledge base for creating and publishing FAQ and help articles
• Auto-rules for automatic email routing and tagging based on conditions
• Module system with paid and free extensions for added functionality
• Multi-mailbox support for managing multiple email addresses

Built with PHP on Laravel, FreeScout runs on shared hosting or VPS. It serves as a Zendesk alternative for small teams building professional support operations at minimal cost.