chatwoot
Alternative to Intercom, Zendesk
Chatwoot is an omnichannel customer support platform. It consolidates inquiries from live chat, email, WhatsApp, Facebook Messenger, and SMS into a single unified inbox for streamlined support operations.
- Omnichannel inbox unifying web chat, email, social media, and messaging platforms
- Customizable live chat widget for embedding on websites
- Chatbot builder with rule-based auto-responses and configurable bot flows
- Team management with auto-assignment, tagging, mentions, and internal notes
- Reports and analytics for response time, resolution rate, and agent performance
- API and webhook support for custom workflow integration with external CRMs and tools
Built with Ruby on Rails and Vue.js, Chatwoot supports Docker self-hosting alongside a cloud offering. It serves as a cost-effective alternative to Intercom and Zendesk for startups and small businesses.
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