Zendesk is the industry standard for customer support, but per-agent pricing can become expensive. devpick lists 3 self-hosted alternatives for reducing support costs.
- Multi-channel ticket management consolidating email, chat, phone, and social media
- Omnichannel support in Chatwoot integrating WhatsApp, Messenger, and SMS
- Knowledge base in Zammad and FreeScout for creating and publishing FAQ articles
- SLA management in Zammad with response and resolution time targets and monitoring
- Small team focus in FreeScout as a lightweight help desk for shared mailboxes
3 tools
chatwoot
28,279RubyNOASSERTION
Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforce Service Cloud etc. π₯π¬
Open Core
zammad
5,506RubyAGPL-3.0
Zammad is a web based open source helpdesk/customer support system.
Open Core
freescout
4,181PHPAGPL-3.0
FreeScout β Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
Free
How to Choose
For omnichannel focus choose Chatwoot, for full-featured help desk choose Zammad, and for small team shared email choose FreeScout.